Should You Hire an e-Commerce Email Marketing Agency?

Looking to boost your e-commerce business with effective email marketing? Discover the benefits of hiring an e-commerce email marketing agency today.
  • Did you know?
According to Statista (2021), it was projected that a total of 333.2 billion emails would be sent and received daily in 2022.

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As an e-commerce business owner, you know how important it is to have a strong email marketing strategy. Email marketing is one of the most effective ways to reach customers and drive sales. However, creating and executing a successful email marketing campaign can be time-consuming and challenging. That’s where an e-commerce email marketing agency comes in. 

These agencies specialize in developing and executing email marketing strategies for e-commerce businesses. They have the expertise and resources to create effective email campaigns that can help increase your sales and revenue.

But is hiring an e-commerce email marketing agency the right choice for your business? 

What is e-commerce email marketing?

E-commerce email marketing refers to using email to promote products and services of an e-commerce business to their customers or potential customers. It is a digital marketing strategy that sends email campaigns to a targeted list of subscribers to drive sales, improve customer loyalty, and increase customer engagement.

E-commerce email marketing can include a variety of different types of emails: 

  • promotional emails that highlight sales or discounts, 
  • product launch emails that introduce new products, 
  • cart abandonment emails that remind customers about items left in their online shopping cart
  • post-purchase emails that ask for product reviews or offer incentives for future purchases.

The goal of e-commerce email marketing is to provide subscribers with personalized and relevant content. It encourages them to take a desired action, such as purchasing or engaging with the brand on social media. Email marketing is an effective way for e-commerce businesses to build and maintain customer relationships. It also informs customers about new products, sales, and other updates that may interest them.

Importance of email marketing for e-commerce businesses

Email marketing is crucial for e-commerce businesses to reach and engage with their target audience, build brand awareness, and drive sales. 

Here are some reasons why email marketing is essential for e-commerce businesses:

  1. Cost-effective: Email marketing is one of the most cost-effective marketing channels. Compared to other forms of marketing, such as print or television, email marketing is relatively inexpensive and offers a high return on investment (ROI).
  2. Measurable: With email marketing, e-commerce businesses can track open rates, click-through rates, and other metrics that help measure the effectiveness of their campaigns. This allows businesses to refine their strategies and improve their results over time.
  3. Targeted: Email marketing allows e-commerce businesses to target specific segments of their audience based on demographics, past purchase behavior, and other factors. This will enable businesses to tailor their messaging to their customers’ interests and needs, increasing the likelihood of conversion. Make it a point to segment your audience to increase your sales or conversion. The goal of segmentation is conversion. This is a must-do, especially when you have more than 1,000 contacts on your list.
  4. Personalized: Email marketing offers the ability to personalize messaging. This can help build stronger relationships with customers and increase brand loyalty. This is one of my favorite features. 
  5. Increased sales: Email marketing is a powerful tool for driving sales. E-commerce businesses can use email marketing to promote new products, offer discounts, and provide other incentives to encourage customers to purchase. Suppose you do an excellent job with the 2-4 points above (analyzing your campaign, segmentation, and personalization). In that case, you are likely to increase your sales.

Email marketing is a crucial component of any successful e-commerce strategy.

E-commerce email marketing agency strategies

Evergreen emails

Evergreen emails can be sent at any time, regardless of the current date or season, and still, provide value to the recipient. These emails are often used in e-commerce marketing to nurture leads, build brand awareness, and drive sales. Here are some examples of evergreen emails:

Educational emails

These emails are designed to educate subscribers on topics related to your products or services. For example, a gardening store might send an email with tips on how to care for specific plants. These emails are informative and can highlight your blog posts.

Best Sellers emails

These emails feature your most popular products and are a great way to showcase your best work to new and existing customers.

Testimonial emails

Testimonial emails feature reviews or feedback from satisfied customers. They can be a great way to build trust and credibility with your subscribers.

Abandoned cart emails

Abandoned cart emails are a crucial strategy for e-commerce businesses to recover lost sales and increase revenue. An abandoned cart email is sent to a customer who has added items to their shopping cart but did not complete the purchase. Here are some tips for creating effective abandoned cart emails:

  1. Timing: Send the email soon after the customer abandons their cart, ideally within a few hours. This ensures that the customer still has the items on their mind and is more likely to be receptive to the email.
  2. Personalization: Use the customer’s name and include a picture of the item(s) left in the cart. Personalization increases the likelihood of the email being opened and the customer returning to complete the purchase.
  3. Clear call-to-action: Include a clear and prominent call-to-action that encourages the customer to return to their cart and complete the purchase. This could be a button that says “Complete Your Purchase” or “Return to Your Cart.”
  4. Incentives: Offer customers an incentive to return to their cart, such as a discount or free shipping. This can be a powerful motivator for customers who hesitate to purchase.
  5. Follow-up: If the customer does not respond to the first abandoned cart email, consider sending a follow-up email a few days later. This can be a gentle reminder and may convince the customer to complete the purchase.

By implementing these strategies, e-commerce businesses can increase their chances of recovering lost sales and maximizing revenue.

Welcome emails

Welcome emails are the first email communication a new subscriber receives from your e-commerce brand. These emails are critical because they set the tone for your relationship with your new subscribers and help you make an excellent first impression. Here are some e-commerce email marketing strategies for welcome emails:

  1. Personalize the email: Use the subscriber’s name and other personal information to make the email feel more tailored to them.
  2. Use a clear and compelling subject line: The subject line should clearly communicate the purpose of the email and be attention-grabbing.
  3. Show appreciation: Thank your new subscribers for signing up and express your appreciation for their interest in your brand.
  4. Set expectations: Let your subscribers know what type of content they can receive from you in the future and how frequently they can expect to hear from you.
  5. Offer a welcome discount or promotion: Offer a special discount or promotion as a thank-you for signing up, which can help incentivize subscribers to make their first purchase.
  6. Provide relevant information: Provide helpful information about your brand, such as your story, mission, or unique selling proposition.
  7. Include clear calls-to-action: Encourage subscribers to engage with your brand by including clear calls-to-action. Direct them to your website, social media, or other relevant pages.
  8. Optimize for mobile: Make sure your welcome email is optimized for mobile devices so subscribers can easily read and engage with your content.

Overall, welcome emails are a valuable opportunity to engage with new subscribers and build strong relationships with customers or subscribers. Welcome emails can set a positive tone and help drive conversions.

Post-purchase emails

Post-purchase emails are essential as they allow you to maintain communication with your customers after purchase. By sending these emails, you can continue to engage with your customers, build brand loyalty, and encourage repeat purchases. Here are some effective post-purchase email marketing strategies to consider:

1. Order confirmation email

This email is sent immediately after a customer purchases. It confirms that the order has been received and provides the customer with a purchase summary.

2. Shipping confirmation email

This email is sent once the customer’s order has been shipped. It typically includes the tracking number and estimated delivery date.

3. Product review request email

After a customer receives their order, you can send an email requesting a product review. This type of email is valuable as it allows you to gather feedback about your products and helps build social proof and trust with new customers.

4. Cross-selling email

Post-purchase emails can cross-sell related products or accessories to your customers. For example, suppose a customer has just purchased a fish tank or aquarium. In that case, you could send an email promoting fish tank accessories such as aerators, submersible pumps, and grow lights.

5. Upselling email

This marketing email encourages customers to purchase additional or more expensive products or services than they initially intended to buy. The email highlights the benefits of the higher-priced item. It may offer exclusive discounts, or limited-time offers to incentivize customers to upgrade their purchase. An upselling email aims to increase the average order value and generate more revenue for the business. For instance, if a customer is considering purchasing a basic 20-gallon aquarium, an upsell could be a 40-gallon tank with a built-in filtration system, LED lighting, and a starter kit of plants and decorations.

6. Loyalty program email

To encourage repeat purchases and build brand loyalty, you can send post-purchase emails promoting your loyalty program. This type of email can offer rewards or incentives for customers who make repeat purchases.

Overall, post-purchase emails are a valuable tool for e-commerce email marketing strategies. They allow you to maintain customer communication, encourage repeat purchases, and build brand loyalty.

Re-engagement emails

Re-engagement emails can be used to reconnect with subscribers who haven’t engaged with your emails in a while. These emails can be sent anytime and help bring subscribers back into the fold.

Product launch emails 

When you launch a new product, you can email your subscribers to let them know about it. This email type can be used anytime, regardless of the season or holiday.

Seasonal emails

Seasonal emails are an essential component of e-commerce email marketing. They help businesses engage with their audience during specific times of the year when they are more likely to make purchases. Seasonal emails are typically sent to coincide with events or holidays, such as Christmas, Valentine’s Day, Black Friday, Cyber Monday, Mother’s Day, etc.

There are several types of seasonal emails that e-commerce businesses can use to drive sales and engage with customers: holiday promotions, seasonal product releases, seasonal tips, event invitations, and seasonal thank-you emails.

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Segmentation and personalization

These two features can intertwine depending on your email marketing platform, and they are my favorite. 

Segmentation involves dividing your email list into smaller groups based on specific characteristics such as age, location, purchase history, or other demographics. This enables you to send targeted messages to each segment rather than a generic message to your entire list. By doing so, you can provide more relevant content and product recommendations to your customers, increasing their chances of purchasing.

Personalization involves tailoring your emails to each recipient based on interests, behavior, and preferences. Have you ever received an email with your first name on it in the subject line? That is what personalization can do. This can include using your contact’s name in the subject line or greeting. This can also involve recommending products based on their purchase history or sending them special offers and promotions based on their browsing behavior. Personalizing your emails can make your customers feel valued and increase their engagement with your brand.

Here are some tips for effective segmentation and personalization in your e-commerce email marketing:

1. Use data to segment your list

Use your customer data to create segments based on demographics, past purchase behavior, and interests.

segment based on demographics

2. Send targeted promotions

Segment your list to send personalized promotions based on past purchase behavior or browsing history.

segment based on behavior

3. Use behavioral triggers

Send automated emails triggered by specific behaviors, such as abandoned cart emails or post-purchase follow-ups. 

4. Personalize subject lines and content

Use dynamic content to personalize each recipient’s subject lines, greetings, and email content.


5. Test and optimize

Test different segmentation and personalization strategies to see what works best for your audience and optimize your campaigns accordingly. Some email marketing platforms allow A/B testing. You can adjust the ratio, like sending Email B, to 50% of the contacts in the list.

AB Testing

Using segmentation and personalization in your e-commerce email marketing campaigns can improve customer engagement, drive more sales, and increase customer loyalty.

Key components of effective e-commerce email campaigns

Design and layout

Design and layout are critical components of effective e-commerce email campaigns. Here are some key elements to consider:

  1. A clean and simple design can help your email stand out in a crowded inbox. Avoid cluttered layouts, too many images or fonts, and complicated graphics. Keep the design simple and focused on the message you want to convey.
  2. Incorporate your branding elements, such as your logo, color scheme, and typography, to help your email match your brand. This will create a consistent look and feel across all your marketing channels.
  3. High-quality images can make your email more visually appealing and attract your audience’s attention. Be sure to optimize images for email, keeping the file size small and the resolution high.
  4. Use a clear and compelling call to action (CTA) to encourage your audience to take action. Use action-oriented language and create a sense of urgency to encourage clicks and conversions.
  5. Mobile responsiveness is a feature common to most popular email marketing platforms. It’s crucial to ensure your emails are mobile-responsive. Your email should be easily read on a mobile device. A responsive design can adjust to different screen sizes.
  6. A/B testing can help you identify what design elements work best for your audience. Test different layouts, colors, fonts, and images to see which designs generate the most engagement and conversions.

Incorporating these design and layout tips into your e-commerce email campaigns allows you to create visually appealing, engaging emails and effectively drive conversions.


Copywriting is a crucial component of any effective e-commerce email campaign. Here are some key components to consider:

  1. Attention-grabbing subject lines are vital. Your subject line is the first thing your recipients will see, so it needs to capture their attention and entice them to open your email. Use persuasive language, make it personal, and create a sense of urgency.
  2. Clear and concise messaging is as important as your subject line. Use simple language and avoid industry jargon or buzzwords. Make sure your message is brief. Get straight to the point.
  3. Make your offer irresistible by including a discount or promotion. Use urgency to create a sense of FOMO (fear of missing out) and incentivize your customers to take action.
  4. Your email should have a clear and prominent call-to-action (CTA) that speaks the language or sentiment of your customers.
  5. Personalize your emails. Use your customer’s name in the email, segment your email list based on customer interests and behavior, and tailor your content to each group.
  6. Use customer testimonials, product reviews, and social media mentions to showcase the value of your products and build trust with your customers.

By implementing these components in your copywriting, you can create effective e-commerce email campaigns that resonate with your customers and drive sales.

Email sending schedule

Email sending schedule is an essential component of e-commerce email marketing. Here are some considerations for determining an effective email-sending schedule:

  1. The frequency of your emails can impact their effectiveness. Too many emails can overwhelm subscribers and lead to high unsubscribe rates. At the same time, too few can cause subscribers to forget about your brand. Consider your audience and the type of content you are sending to determine an appropriate frequency.
  2. The timing of your emails can also impact their effectiveness. You want to send emails at a time when your subscribers are likely to be checking their email. This can vary based on your audience and location, so testing and analyzing your results is essential.
  3. Triggered emails are automated messages responding to a subscriber’s action, such as a welcome email or an abandoned cart reminder. These emails should be sent promptly to be effective.
  4. Suppose you are running a seasonal campaign, such as a holiday sale. Plan your email schedule in advance to maximize your campaign’s impact.

What does an e-commerce email marketing agency do?

An agency provides services to help e-commerce businesses create and execute effective email marketing campaigns. These services may include email strategy development, email design and copywriting, list management, automation and sequencing, A/B testing, and optimization. An e-commerce email marketing agency aims to drive growth for its clients, whether that’s through increased sales, customer retention, or other metrics.

Benefits of hiring an agency

Hiring an e-commerce email marketing agency can have numerous benefits, including:

  1. Expertise: E-commerce email marketing agencies often have a team of experts in developing and executing successful email marketing campaigns. They can provide specialized knowledge and skills to help you create effective campaigns that increase customer engagement and sales.
  2. Access to resources: E-commerce email marketing agencies often have access to advanced email marketing tools, such as email automation software and data analytics platforms. 
  3. Return on Investment (ROI): E-commerce email marketing agencies can help you achieve a better return on investment by developing and executing email campaigns designed to drive sales and increase customer lifetime value. With their expertise and access to resources, they can help you optimize your campaigns for the highest ROI.
  4. Scalability: An e-commerce email marketing agency can be beneficial if you need to quickly scale your email marketing efforts or have fluctuating needs. They can adjust the scope of their engagement to meet your changing needs and budgets.
  5. Objectivity: An e-commerce email marketing agency can provide an objective perspective on your marketing efforts. They can help you identify areas for improvement and develop more effective strategies. They can also provide a fresh perspective on your brand and target audience.
  6. Accountability: An e-commerce email marketing agency can provide greater accountability for achieving your email marketing goals. They will have a dedicated team working to help you achieve your objectives. They can provide regular reporting and analysis to track progress and identify areas for improvement.
  7. Human resource management: When hiring an agency, you’ve removed the burden and hassles of personnel management. 
  8. Time savings: Email marketing can be time-consuming, especially if you’re unfamiliar with the tools and techniques. Outsourcing to an agency can free up your time to focus on other aspects of your business.

Potential challenges and solutions in hiring an e-Commerce email marketing agency


Communication issues can be a potential challenge in hiring an agency. Here are some of the specific ways that communication can become a challenge:

  1. Language barriers: If the agency is based in a different country or the team members speak a different language, there may be communication barriers that can cause misunderstandings. These can be bumps that can slow down the progress.
  2. Time zone differences: Finding overlapping meeting times or communicating in real-time can be challenging if the agency is based in a different time zone.
  3. Lack of transparency: The agency must be transparent about its processes, progress, and challenges. Suppose the agency needs to be more forthcoming with information to know what’s happening and how the project is progressing.
  4. Misaligned expectations: The client and agency may have different expectations about the project, its goals, and its timeline. It’s important to align expectations from the outset to avoid miscommunications and frustrations.
  5. Poor communication skills: The agency may have team members who are not skilled communicators, which can lead to confusion, frustration, and delays.

Cost: Hiring an e-commerce email marketing agency can be expensive, and you may not see an immediate return on your investment. You’ll need to carefully consider whether the benefits outweigh the costs.

Quality: Not all e-commerce email marketing agencies are created equal. You may end up working with an agency that doesn’t deliver the results you were hoping for or provides low-quality work.

Control: Outsourcing your email marketing to an agency means giving up some control over your messaging and campaigns. You’ll need to ensure the agency is aligned with your brand values and messaging and follows best practices regarding email marketing regulations and ethics.


Hiring an agency can be a great way to delegate tasks and achieve your business goals. Still, it’s crucial to ensure that you clearly understand what the agency will provide and how they will work with you. Here are some potential solutions that can help you ensure that you have a positive experience working with an agency:

  1. A clear contract can help ensure that you and the agency are on the same page. The contract should outline the scope of work, deliverables, timelines, fees, and other essential details. Review the agreement carefully before signing, and ensure you understand the terms.
  2. Regular updates can help you stay informed about the project’s progress and identify potential issues early on. Establish a regular communication schedule with the agency and set expectations for when you will receive updates.
  3. Transparency is vital to building trust and maintaining a positive working relationship with the agency. Be open and honest about your expectations, and encourage the agency to do the same. If any issues arise, address them promptly and work with the agency to find a solution.
  4. Ask for the agency’s track record. With that, you can find its past performance, achievements, and experiences to measure the agency’s credibility, reliability, and competence in a particular field.

Clear communication and a collaborative approach can ensure you have a positive experience working with an agency. By establishing a solid working relationship and maintaining open lines of communication, you can achieve your business goals and create a successful partnership with the agency.

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How to choose the right e-Commerce email marketing agency

Identify your reasons for hiring.

Evaluate your needs. 

Before selecting an email marketing agency, you should identify your reasons for hiring one. Determine the specific needs that you have and how an agency can help meet those needs.

Research your options.

Gather relevant information and consider agency expertise.

Moreover, conduct research on various email marketing agencies. Gather information about their expertise, experience, and track record.

Compare services.

Weigh the pros and cons of different agencies.

After narrowing down your list of potential email marketing agencies, compare their services. Weigh the pros and cons of each agency’s services to determine which one best fits your needs.

Consider cost.

Assess your budget.

Assess your budget and determine how much you can spend on an email marketing agency. Look for an agency that balances quality services and reasonable pricing well.

Check reviews.

Read testimonials and case studies.

Check online reviews, testimonials, and case studies of the email marketing agencies you’re considering. This will give you an idea of their reputation and how well they perform.

Consider integration with e-commerce platforms.

Integration with existing systems.

If you have an existing e-commerce platform, consider an email marketing agency that can integrate with it. This will make managing your email marketing campaigns and tracking your results easier.

Learn about customer service and support.

Evaluate the level of customer service and support that each agency provides. You want to work with a responsive agency offering excellent client support.

Establish clear metrics.

Set clear metrics and goals for your email marketing campaigns. This will help you measure the success of your campaigns and determine if the agency you choose delivers the desired results.


Following the recommendations above, you can hire the right email marketing agency for your business. Exercise due diligence and seek wisdom, not just knowledge; you will find the perfect fit for your business.

if you want to hire an e-commerce email marketing agency, our team would be happy to help.

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  • Did you know?
As per Omnisend’s report in 2022, the average return you can anticipate for every $1 invested in email marketing is $40.
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